REGISTRATION / LOGGING IN
Can I use my old log in name from the old WDS site?
Yes you can, simply log into the new website and re-set your password. We cannot upload passwords from the old site as they are held in an encrypted form. Sorry for any inconvenience.
I have requested a reset password however I've not recieved anything?
If you haven't recieved anything in upto 2 hours of making a request please email firstname.lastname@example.org with your registered email address and contact details and we will send you manual reset
Do I need to be logged in to view prices?
No you can view prices of any part by selecting that part number and the prices will be shown.
Do I need to be registered and logged in to order?
No you can order by putting the required items in the basket then proceeding to checkout and selecting the option to pay by credit card. Naturally we will need a delivery name and address to complete the transaction.
Why must I register and login to download 3D/2D CAD models?
The service we provide for producing models in various formats is supported by a third party and they insist we provide the service to registered users only.
For details of technical information including specifications please visit the Technical Info section in the Media section
Why do you offer two or three delivery options?
WDS offer a Standard delivery or an Express service for items available from stock, should an item not be available from stock a third option is available: Combined Shipment.
For more information on the shipping times please refer to our delivery terms page
The website is worldwide and we cannot offer next day delivery anywhere in the world. If you require a special delivery give us a phone call and we will try and help. Phone numbers: from within the UK 0845 606 6677 or from outside the UK +44 113 290 9852.
I think I have seen an error on the website who should I tell?
Please email the problem to email@example.com or phone from within the UK 0845 606 6677 or from outside the UK +44 113 290 9852.
I cannot find what I am looking for on the site, can anyone help me?
Of course we are available to help, firstly have a look and see if any of the video tutorials help. If this does not solve the problem email us and we will call you back or alternatively phone us during UK office hours:- from within the UK 0845 606 6677 or from outside the UK +44 113 290 9852.
What is the advantage of a trade account?
You will be made aware of new product launches and special promotions and your purchases will become due for payment net 30 days month end from the invoice date.